Saturday, December 24, 2011

ATT Uverse has sound but no picture?

I can watch dvds on the tv, but there is no picture while watching normal tv. After a while trying to get the picture on normal tv the sound turned off and the ATT logo came on the screen. Any solutions??|||You should probably reboot your set top box. The "soft" reboot is to press and hold down the power button on the box until you see green/blue/red dots on front of box, but no more than a few seconds. The "hard" reboot is to press down "the okay button", the "arrow down button" and the "power button" at the same time until you see the lights on the front of the box. The is the same procedure in restarting a computer with control/alt/delete buttons. The okay button and the arrow down button are located in the circular like dial on the front right side of the set top box (motorola model). The Set top box will reset itself and this may take minutes. See more instructions on att's uverse website. This happened to us and this resets the box, which is basically a computer.





Good Luck,





David V

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